Frequently Asked Questions
Everything you need to know about your Zatu Games shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like face masks or earrings cannot be returned.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our charts for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.